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Legal Information

Privacy Policy

Effective date: July 2026

Arezoo Beauté values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, Facebook Messenger, Instagram, WhatsApp, SMS, email, booking services, or other communication channels.

1. Information We Collect

We may collect information that you voluntarily provide, including:

  • Your full name
  • Phone number
  • Email address
  • Appointment and booking details
  • Service preferences
  • Messages and inquiries sent to our business
  • Information required to assist with booking, rescheduling, or cancellation requests

We may also receive limited technical information provided automatically by the platforms and services you use to contact us, such as Meta, Twilio, or our website.

2. How We Use Your Information

We may use your information to:

  • Respond to questions about our services
  • Assist with booking, modifying, or cancelling appointments
  • Send appointment confirmations, reminders, and service-related messages
  • Provide customer support through our staff or automated assistant
  • Personalize your customer service experience
  • Maintain internal business and appointment records
  • Improve our website, communication systems, and customer service
  • Comply with legal, regulatory, and security obligations

3. Facebook Messenger and Meta Platform Data

When you contact Arezoo Beauté through Facebook Messenger, your message and related platform information may be received through Meta’s Messenger Platform.

We use this information only to respond to your inquiry, provide customer support, assist with appointments, and communicate with you about the services you requested.

Our Messenger integration may use an automated assistant to help answer questions regarding services, pricing, booking links, appointment availability, rescheduling, cancellations, and general salon information. A member of our team may review or take over the conversation when human assistance is required.

4. Automated and AI-Assisted Customer Support

Some messages may be processed by automated systems or artificial intelligence tools to generate a relevant response. These systems are used to support customer service and do not make medical, legal, or financial decisions.

Automated responses may occasionally be incomplete or inaccurate. For final confirmation of appointments, prices, policies, or service suitability, please contact our team directly.

5. How We Share Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers when necessary to operate our business and communication systems, including:

  • Meta Platforms for Facebook and Instagram messaging
  • Twilio for SMS or WhatsApp communications
  • Website hosting, email, booking, and automation providers
  • Artificial intelligence service providers used for customer support
  • Professional advisers or authorities when required by law

These providers may process information only as required to provide their services and are subject to their own privacy and security obligations.

6. Appointment and Booking Information

Appointment information may be stored in our booking system to manage reservations, confirmations, reminders, rescheduling requests, cancellations, and customer service.

Submitting a request through Messenger or another communication channel does not necessarily mean that an appointment has been confirmed. Final confirmation may be provided separately by our booking system or salon team.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and protect our business and customers.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We use reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw consent for certain communications
  • Ask questions about how your information is used

We may need to verify your identity before completing a privacy-related request.

10. Marketing Communications

We may send promotional communications only where permitted by law or where you have provided consent. You may unsubscribe from promotional communications at any time by following the instructions provided in the message or by contacting us.

You may still receive transactional communications related to existing appointments or requests.

11. Children’s Privacy

Our services are not directed to children under the age required to provide valid consent under applicable law. We do not knowingly collect personal information from children without appropriate authorization.

12. Third-Party Websites and Platforms

Our website and communications may contain links to third-party websites, booking services, or social media platforms. Their privacy practices are governed by their own policies, and Arezoo Beauté is not responsible for their content or privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices.

The updated version will be posted on this page with a revised effective date.

14. Contact Us

To ask a privacy question or request access, correction, or deletion of your personal information, contact:

Arezoo Beauté
2305 Rockland Road, Unit 1590
Montreal, Quebec H3P 3H4
Canada

Email: info@arezoobeaute.com
Phone: (514) 814-8007
Website: arezoobeaute.com